Average first response time is one of the most important customer service reports used to understand how you are performing. It looks at not just the one-off response for a single customer, but the average response time for your entire department. Reducing response times and responding to your customers with helpful and relevant information is the key to customer service…
Electricians were originally people who demonstrated or studied the principles of electricity, often electrostatic generators of one form or another.[2] In the United States, electricians are divided into two primary categories: linemen, who work on electric utility company distribution systems at higher voltages, and wiremen, who work with the lower voltages utilized inside buildings. Wiremen are generally trained in one…
Accessibility is not only the right thing to do, but often also brings benefits to all users. That’s because accessibility features that help people with disabilities often help other people, too. For instance, video captions that help people with hearing difficulties also help a person who is watching the video on mute (e.g., in a social media feed). Legible, high-contrast…
Ever drive down the street and see a bumper sticker that says “Angie’s List Super Service Award” and ask yourself: “What the heck is a Super Service Award?” Angie’s List may give the award, but you determine the winners based on your reviews. Your reviews let us know which companies provide excellent service, and a company must have a minimum…
reatment of acute promyelocytic leukemia (APL) has evolved over recent years, resulting in a cure rate of 75-80%. However, the prognosis of older patients with APL remains poorer as compared to young adults because of substantial morbidity of either induction or consolidation therapy. We describe therapeutic results in a series of 34 consecutive APL patients aged over 60 years, with…